Articles


Employee Surveys, The True Challenge

An employee feedback survey is a productivity measurement tool, but unlike most other measurements, it usually emphasizes the relationship between management and employees.  These are the so called soft issues.  These factors are often overlooked when the pressure is on for improved profits.  Ironically, this is the time when relationships may be most critical to an organization's success.  (article)

The Interpersonal Style Profile

What is it?  How to Use it?

The purpose of the Interpersonal Style Profile is to help you to manage relationships more effectively.  The instrument can be applied in a variety of situations, including management, sales and customer service.  In support of this purpose, the profile provides you with a very reliable picture of come across to others based on two dimensions of behavior called Dominance and Sociability.  A knowledge of your interpersonal impact along with guidelines for improvement makes for powerful performance improvement tool. (article)

Managing Feedback

Quite frequently feedback is just a polite word for criticism.  The very sound of the word causes some people to shake their heads, cross their arms, get that stern look, and tune out.  No matter how we sugar coat it with jargon, giving feedback generally means telling someone that, in your opinion, there is something wrong with what they are doing or the way they are doing it.  That's why it's not surprising that many people avoid giving feedback to others, particularly, those above them.  The fact of the matter is, the higher up in the organization you are, the less likely it is that you will get honest, objective feedback about your performance.  However, It doesn't have to be that way.  Learning to give and receive feedback effectively is a skill that can bring about long term benefits to you, the people you work with, and your organization. (article)

School District Gathers Feedback From Teachers and Administrators

In one Wisconsin school district, the communications office is responsible not only for sending out messages to the community, but also for getting feedback form the community on how its teachers and administrators are performing. Now in its third year, this West Bend School District program aims to give teachers and administrators feedback that will help them improve their performance and thereby improve the education provided to students. (article)

Identifying Success Factors and Building Competency Models

A competency model describes a cluster of related knowledge, skills, and attitudes that correlate with excellent performance in a particular context such as job, function, group, function or the entire organization and is used as a resource tool for implementing a particular set of competencies.  But first, and organization needs to understand how competencies can be measured and applied to current objectives. (article)